HighSpin Casino UK
These Terms and Conditions govern your access to and use of HighSpin Casino UK, operated by COSTA MATRIX GROUP LLC, legal person number 3-102-934519, registered and operating under the laws of Costa Rica and licensed in accordance with the Regulations to Law No. 9050 on Taxes to Casinos and Companies Linking Calls to Electronic Betting, dated 27 July 2015.
1. General
By registering an account and using our platform, you confirm that you have read, understood, and agreed to these Terms in full. We reserve the right to update or amend these Terms at any time without prior notice. Any continued use of the platform following such changes constitutes your acceptance of the revised Terms. We recommend reviewing these Terms regularly to stay informed of any updates.
These Terms form a legally binding agreement between you and COSTA MATRIX GROUP LLC. If you disagree with any part of these Terms, you must discontinue use of the platform immediately.
2. Eligibility
To open and maintain an account on HighSpin online casino, you must satisfy all of the following conditions:
- Age requirement: You must be at least 18 years of age. We operate a strict no underage gambling policy and carry out age verification checks on all accounts
- Residency and jurisdiction: You must not be located in or accessing the platform from any jurisdiction where online gambling is prohibited under local, national, or international law
- One account per person: Each player may hold a single active account. Operating multiple accounts is a breach of these Terms and may result in account closure and forfeiture of funds
- Personal use only: You must be gambling for your own personal recreation and not acting on behalf of any other individual or entity
- Legal capacity: You must have full legal capacity to enter into a binding contract under the laws of your country of residence
We reserve the right to request proof of eligibility at any stage and to suspend accounts pending verification.
3. Account Registration
You agree to provide truthful, accurate, and complete information when creating your account. You are responsible for ensuring your account details remain current and correct at all times.
- Accurate details: Submitting false or misleading information at any point during registration or thereafter may result in immediate account suspension, cancellation of withdrawals, and forfeiture of any bonus balances
- Single account rule: Registering more than one account, whether under the same or different details, constitutes a material breach of these Terms
- Credential security: You are solely responsible for keeping your login credentials confidential. We accept no liability for losses arising from unauthorised access resulting from your failure to protect your account details
- Suspicious activity: If you believe your account has been accessed without your authorisation, contact us immediately at support@highspin-online.com so we can take appropriate action
We reserve the right to decline any registration at our discretion without being required to provide a reason.
4. Account Verification (KYC)
HighSpin UK conducts identity verification on all accounts in line with our anti-money laundering and responsible gambling obligations. Verification is mandatory before we process any withdrawal request.
You must provide the following documents to complete KYC:
- Government-issued photo ID: A valid passport, driving licence, or national identity card displaying your full legal name and date of birth
- Proof of address: A utility bill, bank statement, or official correspondence issued within the last three months, clearly showing your name and current residential address
- Payment method verification: Evidence of the payment method used for deposits, such as a photograph of your card showing the first six and last four digits, or a screenshot of your e-wallet account
Our verification team reviews all submissions within 2 to 4 hours during standard working hours. HighSpin Casino UK may request additional documentation where we deem it necessary. Withdrawals remain on hold until verification is complete. We recommend submitting your documents promptly after registration to avoid delays on your first payout.
5. Deposits and Withdrawals
5.1 Deposits
- Minimum deposit: £10 per transaction
- Maximum deposit: £20,000 per transaction
- Processing time: All deposits credit to your account balance instantly upon confirmation
- Accepted methods: Visa, Mastercard, Skrill, Neteller, bank transfer, and cryptocurrency
- Fees: We apply no fees or charges on deposits from our side. Your payment provider may apply their own charges, for which we accept no responsibility
- Currency: Deposits made in a currency other than your account currency may be subject to conversion rates applied by your payment provider
- Responsible limits: You may set daily, weekly, or monthly deposit limits from a minimum of £5 through the Responsible Gaming section of your account
HighSpin Casino Online reserves the right to decline or reverse any deposit where we have reasonable grounds to suspect fraudulent activity or a breach of these Terms.
5.2 Withdrawals
- Minimum withdrawal: £20 per request
- KYC requirement: Full identity verification must be completed before we process any withdrawal
- Processing times: Cryptocurrency up to 2 hours - Skrill and Neteller up to 24 hours - Visa and Mastercard 3 to 5 working days - bank transfer up to 5 working days
- Fees: We charge no fees on withdrawals. External fees applied by your payment provider are outside our control
- Withdrawal method: We reserve the right to return funds via the same method used for the original deposit
- Pending period: We may apply a short internal review period to withdrawal requests before releasing funds, particularly for larger amounts or newly verified accounts
HighSpin UK reserves the right to delay or decline a withdrawal where we have reasonable grounds to investigate the account for compliance or security reasons.
6. Bonuses and Promotions
All bonuses and promotional offers available on our platform are subject to the specific terms attached to each individual promotion. By claiming any bonus, you agree to those terms in addition to these general Terms and Conditions.
- Eligibility: Bonuses are available to registered players who meet the qualifying criteria for each specific promotion. We reserve the right to exclude any player from a promotion at our discretion
- Promo codes: Where a promo code is required to activate a bonus, the code must be entered at the time of the qualifying deposit. Codes cannot be applied retrospectively
- Free Spins: All Free Spins are credited to specific nominated games as stated in the promotion terms. Free Spins cannot be transferred to other titles
- Wagering requirements: Each bonus carries its own wagering conditions. Bonus funds and any winnings derived from them are subject to these requirements before withdrawal is permitted
- Abuse: We reserve the right to void bonuses and withhold associated winnings where we identify bonus abuse, collusion, or any attempt to exploit our promotional structure
- One bonus at a time: Unless otherwise stated, only one bonus may be active on your account at any given time
- Expiry: Bonuses and Free Spins carry expiry periods as specified in individual promotion terms. Unused bonuses will be removed from your account upon expiry
We reserve the right to modify, suspend, or withdraw any promotion at any time without prior notice.
7. Responsible Gambling
HighSpin online casino is committed to promoting safe and responsible gambling across our platform. We provide a range of practical tools to help players manage their activity.
- Deposit limits: Set daily, weekly, or monthly limits on your deposits from a minimum of £5 through the Responsible Gaming section of your account
- Session reminders: Enable time-based alerts to keep track of how long you have been playing
- Cooling-off periods: Take a short break from the platform for a defined period without permanently closing your account
- Self-exclusion: Request a full self-exclusion if you feel you need a longer break from gambling. Self-exclusion requests are processed promptly and we will not send you marketing communications during the exclusion period
- Reality checks: Optional prompts that remind you of your session duration and recent activity at intervals you choose
If you believe your gambling is causing you harm, contact our support team at support@highspin-online.com and we will apply any restriction you request without delay. We also encourage players to seek support from independent organisations if needed.
8. Game Fairness
HighSpin Casino UK is committed to providing a fair and transparent gaming environment for all players. All games available on our platform are supplied by licensed and regulated software providers and operate using certified Random Number Generator technology.
We submit to regular independent audits conducted by accredited third-party testing agencies to verify that our games perform as described and that published return-to-player percentages are accurate. Results of these audits are available upon request. We do not manipulate game outcomes, and the results of every spin, hand, or draw are entirely independent of previous results.
9. Limitation of Liability
To the fullest extent permitted by applicable law, COSTA MATRIX GROUP LLC accepts no liability for:
- Technical failures: Interruptions, outages, or errors affecting the platform arising from circumstances outside our reasonable control
- Third-party services: Any failures, delays, or errors caused by payment providers, software suppliers, or other third parties
- Player losses: Financial losses resulting from gambling activity conducted on the platform
- Unauthorised access: Losses arising from unauthorised access to your account where you have failed to maintain the security of your credentials
- Indirect losses: Any indirect, consequential, or incidental losses of any nature
Our total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 12 months preceding the event giving rise to the claim.
10. Privacy
HighSpin Casino online collects and processes your personal data in accordance with our Privacy Policy, which forms part of these Terms. By using the platform, you consent to the collection and use of your data as described in the Privacy Policy.
- Data collection: We collect the information you provide at registration and during verification, along with transaction records and gameplay data
- Data use: Your data is used to operate your account, process transactions, comply with legal obligations, and where you have consented, to send you promotional communications
- Data security: All personal and financial data is protected by SSL encryption and stored securely. We do not sell or share your data with third parties except where required by law or necessary to process your transactions
- Your rights: You have the right to access, correct, or request deletion of your personal data. Submit any such request to support@highspin-online.com
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Costa Rica. Any dispute arising in connection with these Terms or your use of the platform shall be subject to the exclusive jurisdiction of the courts of Costa Rica, unless otherwise required by the mandatory consumer protection laws of your country of residence.
12. Contact
For any queries relating to these Terms and Conditions, your account, or the platform in general, contact us through the following channels:
- General support: support@highspin-online.com
- VIP enquiries: vip@highspin-online.com
- Live chat: Available directly through the platform interface at highspin-online.com
We aim to respond to all email enquiries within a reasonable timeframe during standard working hours.
