HighSpin Casino Online
HighSpin Casino Online handles your personal data with care and transparency. This Privacy Policy explains exactly what we collect, why we collect it, and what we do with it - no vague language, no hidden practices.
1. Who We Are
highspin-online.com is operated by COSTA MATRIX GROUP LLC, legal person number 3-102-934519, registered and operating under the laws of Costa Rica and licensed in accordance with the Regulations to Law No. 9050 on Taxes to Casinos and Companies Linking Calls to Electronic Betting, dated 27 July 2015. For all data-related enquiries, contact us at support@highspin-online.com.
2. Information We Collect
HighSpin UK collects information in two ways - directly from you and automatically through your use of the platform.
Information you provide directly:
- Identity data: Full legal name, date of birth, and nationality
- Contact data: Email address, phone number, and residential address
- Verification documents: Government-issued photo ID and proof of address submitted during KYC
- Financial data: Payment method details, deposit and withdrawal records, and transaction history
- Account data: Username, password, account preferences, and communication history with our support team
Information we collect automatically:
- Technical data: IP address, browser type, device type, operating system, and screen resolution
- Usage data: Pages visited, time spent on the platform, games played, and session duration
- Cookie data: Information gathered through cookies and similar tracking technologies as described in Section 6
3. How We Use Your Information
HighSpin online casino uses the information we collect for the following purposes:
- Account management: To create, maintain, and administer your player account
- Identity verification: To confirm your identity and age in line with our KYC obligations before processing withdrawals
- Payment processing: To handle deposits, withdrawals, and refunds securely through our payment partners
- Fraud prevention: To detect, investigate, and prevent fraudulent transactions, money laundering, and other illegal activity on the platform
- Regulatory compliance: To meet our legal obligations under the terms of our operating licence and applicable law
- Customer support: To respond to your queries, complaints, and account-related requests
- Responsible gambling: To monitor gameplay patterns and apply player protection measures where necessary
- Marketing communications: To send you promotional offers and bonus notifications where you have given your explicit consent to receive them
- Platform improvement: To analyse usage patterns and improve the functionality and content of our platform
4. Legal Basis for Processing
HighSpin Casino UK processes your personal data on the following legal grounds:
- Contractual necessity: Processing required to open your account, operate it, and fulfil our obligations to you as a player
- Legal obligation: Processing necessary to comply with anti-money laundering regulations, age verification requirements, and other applicable legal duties
- Legitimate interests: Processing carried out to prevent fraud, maintain platform security, and improve our services, where these interests do not override your rights
- Consent: Processing carried out based on your explicit consent, including the sending of marketing communications. You may withdraw your consent at any time by contacting us at support@highspin-online.com
5. Who We Share Your Information With
HighSpin Casino Online does not sell your personal data to any third party.
We share your information only in the following circumstances:
- Payment providers: We pass necessary financial data to our payment processing partners to handle your deposits and withdrawals securely
- Identity verification services: We share relevant personal details with third-party KYC providers to carry out identity and age verification checks
- Game software providers: Certain gameplay data may be shared with our software providers for technical and auditing purposes
- Regulatory authorities: We disclose information to licensing bodies, law enforcement, or government agencies where required to do so by law
- Fraud prevention agencies: We share data with fraud detection services where we identify suspicious activity on an account
- Professional advisers: We may share information with our legal, financial, or security advisers where strictly necessary and under appropriate confidentiality obligations
All third parties who receive your data are required to handle it securely and in accordance with applicable data protection law.
6. Cookies and Tracking Technologies
HighSpin UK uses cookies and similar technologies to keep the platform running smoothly and to understand how players use it.
- Essential cookies: Required for the platform to function - these cover session management, login authentication, and security. You cannot opt out of these without affecting your ability to use the platform
- Analytical cookies: Used to track how players navigate the platform, which pages they visit most, and where technical issues arise. This data helps us improve the experience for everyone
- Marketing cookies: Used to deliver relevant promotional content and to measure the effectiveness of our marketing activity. These are only placed with your consent
- Preference cookies: Store your settings and preferences - such as language selection and display options - so you do not need to reset them each visit
You can manage your cookie preferences through your browser settings at any time. Note that disabling certain cookies may affect the platform's functionality.
7. Data Retention
HighSpin online casino holds your personal data for as long as your account remains active and for a defined period after closure.
Specific retention periods are as follows:
- Account and identity data: Retained for a minimum of 5 years following account closure to meet our regulatory and anti-money laundering obligations
- Transaction records: Retained for a minimum of 5 years in line with financial record-keeping requirements
- Support communications: Retained for up to 3 years following the resolution of the relevant query
- Marketing data: Retained until you withdraw your consent or request removal
Once the applicable retention period expires, we securely delete or anonymise your data.
8. Data Security
HighSpin Casino UK protects your personal and financial data using industry-standard security measures.
- SSL encryption: All data transferred between your device and our servers passes through SSL-encrypted connections, preventing interception during transmission
- Secure storage: Personal data is stored on protected servers with restricted access controls and regular security reviews
- Payment security: All transactions process through encrypted payment gateways that meet current industry security standards
- Access controls: Only authorised personnel with a legitimate business need can access your personal data, and all such access is logged and monitored
In the event of a data breach that affects your rights, HighSpin Casino UK will notify you and any relevant authorities as required by applicable law.
9. International Data Transfers
COSTA MATRIX GROUP LLC operates from Costa Rica, which means your data may be transferred to and processed in a country outside the United Kingdom. Where such transfers occur, we take appropriate steps to ensure your data receives a level of protection consistent with applicable data protection standards, including the use of contractual safeguards where required.
If you have questions about how we handle international data transfers, contact us at support@highspin-online.com.
10. Your Rights
You have certain rights regarding your personal data.
To exercise any of the following, contact us at support@highspin-online.com:
- Right of access: You can request a copy of the personal data we hold about you at any time
- Right to rectification: If any information we hold is inaccurate or incomplete, you can ask us to correct it
- Right to erasure: You can request that we delete your personal data where we no longer have a legal basis to hold it
- Right to restrict processing: You can ask us to limit how we use your data in certain circumstances
- Right to data portability: You can request that we provide your data in a structured, machine-readable format for transfer to another service
- Right to object: You can object to us processing your data based on legitimate interests, including for direct marketing purposes
- Right to withdraw consent: Where we process your data based on your consent, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal
HighSpin Casino Online aims to respond to all data rights requests within 30 days. If you are dissatisfied with how we handle your data, you have the right to lodge a complaint with the relevant data protection authority in your country of residence.
